Support Policy

At Sunrays Surgical, we are committed to providing fast, reliable, and professional support to all our customers, whether you are a doctor, medical student, hospital, clinic, or home user. This Support Policy outlines how you can reach us and what to expect when you need assistance.

1. Customer Support Availability

Our support team is available during the following hours:

• Monday to Saturday: 9:00 AM – 7:00 PM

• Sunday: Closed

• WhatsApp Support: 0318-4134411

• Landline Support: 041-8787837

• Email: info@sunrayssurgical.com

We aim to respond to all inquiries within 24 hours during working days.

2. Support Channels

You can reach us through any of the following channels:

• ? Phone Support for immediate help

• ? WhatsApp Messaging for quick inquiries and order updates

• ? Email Support for detailed issues or documentation

• ? Website Contact Form available here

3. What We Support

Our team is here to help with:

• Product information and specifications

• Assistance with placing or tracking orders

• Technical issues with devices (e.g., infrared lamps, stethoscopes)

• Warranty and replacement inquiries

• Bulk orders and quotations

• Website or checkout issues

4. What We Do Not Support

While we strive to help as much as possible, our support team cannot assist with:

• Repairs for products not purchased from Sunrays Surgical

• Third-party payment processing issues (handled by the provider)

• Installation or use of products outside manufacturer's recommendations

5. Warranty & After-Sales Support

Many of our products come with a manufacturer’s warranty. Warranty terms may vary by product and are detailed on the product page or invoice. For claims, please keep your purchase receipt and contact us with the order number.

6. Escalation Policy

If your issue is not resolved to your satisfaction, you may escalate it by emailing support@sunrayssurgical.com (optional email) or calling our main line with a request for escalation.

7. Continuous Improvement

We regularly review our support procedures to improve your experience. Feedback is always welcome—please let us know how we can serve you better.

8. Contact Us

Sunrays Surgical
? Usman Colony, Allied Mor, Sargodha Road, Opposite Crescent Textile Mills, Faisalabad
? 0318-4134411 | 041-8787837
✉️ info@sunrayssurgical.com